All FAQ

  • Country Orign

    Q: what is the country origin of the products?
    A: Almost all our products are made in Taiwan (R.O.C), and could provide related certificate.

  • Certificate

    Q: What certificate of the products?
    A:It is usually subjected to product lines. NSF, cUPC, AB100-lead free, CSA, wras, WaterSense, or watermark are some popular certifications.
    Furthermore, some customers may apply their own certificate or list their names under our files.
     

  • Warranty

    Q: How long of the warranty for the products?
    A: It is subjected to the products. Normally, we are offering at least 12 months warranty under normal usage.

  • Order Processing

    Q: What is the order process, normally?
    A: We operate as a B2B made-to-order manufacturer. Our standard process is as follows:

    1. You submit your inquiry with specifications and details. For example, quantity, packing, and any specific requirements..,Or, so called "Request for Quote" (RFQ).
    2. We provide a detailed quotation
    3. Upon agreement on pricing and terms, you issue a purchase order
    4. We send a sales contract for your final confirmation before commencing production

  • Freight

    Q: What kind of freight is avaiable?
    A: Sea freight, air freight or express courier.
     

  • Lead Time

    Q: What is the lead time/ production time?
    A:It subjected to the products. Normally, 45 days to 75 days after order confirmation.

  • Sample

    Q: Is a sample available?
    A: Normally, yes if in stock. Or, may need some time for preparation.
     

  • Payment

    Q: What kinds of payment way support?
    A: Normally, bulk orders are paid by TT; samples or small order could be paid via PayPal or credit cards.

  • Manufacturing Capabilities

    Q: What kinds of manufacturing processes are support?
    A: Hydro Products Ltd. provides end-to-end custom manufacturing solutions with a full range of processes:

    **Primary Manufacturing:**
    - Sand casting, gravity casting, and die casting
    - Investment casting (lost-wax process)
    - Forging and aluminum extrusion
    - Metal stamping and bending

    **Secondary Operations:**
    - Precision CNC machining
    - Surface treatment and plating
    - Assembly services

    **Quality Assurance:**
    - Comprehensive QC inspection
    - Warehouse and logistics management

    From prototype to production, we deliver custom solutions tailored to your exact specifications.
     

  • Material Option

    Q: What kinds of material available?
    A: (Lead-free) brass, bronze, stainless steel, aluminum, zinc, cast iron, titanium, plastic, rubber, and etc..